Terms of Service
Our main ToS page covers account rules, prohibited conduct, and gameplay restrictions. That policy aligns fully with the compliance details shown here.
LEGAL REFERENCE
Our Legal Framework Protects Your Account
We've built our legal policies around your trust. Every transaction, every account detail, and every lobby session operates under clear terms that we update as regulations evolve. This...
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Policy Posture & Jurisdiction Details
7dewa operates under licensing frameworks applicable to supported regions in Indonesia where local law permits. Our terms cover account creation, payment processing, dispute resolution, and content access. We comply with payment regulations governing DANA, OVO, GoPay, and QRIS transactions. All player accounts are subject to our standard terms of service, anti-fraud protocols, and regional compliance measures. Your account data is processed according
to privacy standards that apply to Indonesian-registered entities. We reserve the right to update these terms as legal requirements evolve in your jurisdiction.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
24/7 SUPPORT
Contact Us for Legal Inquiries
Team online
Email Support
Reach our legal team at [email protected] for policy questions, account concerns, or compliance matters. We respond within 24 hours during business days.
Live Chat
Our chat team can direct legal queries to the right department and provide immediate guidance on account restrictions or policy clarifications.
Account Help Centre
Browse self-service resources on your account dashboard covering dispute procedures, payment policies, and account security protocols.
REVIEW SIGNALS
Editorial Trust & Policy Oversight
Regular Policy Audit
Our legal framework is reviewed quarterly to reflect changes in Indonesian payment regulations, data protection standards, and regional compliance updates.
Compliance Team
A dedicated compliance officer oversees all policy changes, ensures payment processor certifications remain current, and coordinates with regulatory bodies.
Transparent Amendments
Any policy change is communicated via email 30 days before taking effect. Players have the right to review changes and close accounts if new terms don't suit them.
Payment Security Standard
DANA, OVO, GoPay, and QRIS integrations are handled through certified payment gateways that meet Indonesian financial standards and data encryption requirements.
Dispute Resolution Pathway
All account disputes follow a three-step resolution process: internal review, escalation to compliance, and final mediation if disagreement persists.
Account Closure Rights
Players can close their account at any time without penalty. Any pending balance is processed within 5-7 business days to your original payment method.
BENCHMARKED
Policy Consistency Across All Pages
Privacy Policy
Data handling practices posted on our privacy page match the account-protection framework outlined in this legal section for consistent safeguards.
Payment Methods
DANA, OVO, GoPay, and QRIS handling is documented in both our payment guide and here, ensuring you see the same security standards everywhere.
Account Closure
Whether you read about account closure in our FAQ or here in legal, the 5-7 day withdrawal timeline and process remain identical across all pages.
Dispute Handling
Our support page and this legal section describe the same three-step dispute process, so you get consistent guidance from any entry point.
Regulatory Updates
Changes to Indonesian payment or privacy regulations are reflected simultaneously across legal, policy, and support pages to avoid conflicting information.
Contact Information
Support email, chat availability, and escalation paths remain consistent across all pages, so you always know how to reach the right team.
PLATFORM SNAPSHOT
What Defines Our Policy Approach
Account Transparency
Every rule governing your account is written in plain language...
Payment Processor Certification
DANA, OVO, GoPay, and QRIS are managed through certified gateways...
Data Retention Policy
Your account data is kept only as long as your...
Dispute Resolution Timeline
We commit to reviewing account disputes within 3 business days...
Policy Change Notice
Any update to our terms is announced 30 days in...
Account Security Responsibility
We secure our infrastructure with standard encryption. You secure your...
Frequently Asked Legal Questions
We operate under licensing frameworks applicable to supported regions in Indonesia where local law permits. Our terms comply with payment regulations for DANA, OVO, GoPay, and QRIS, and we adhere to privacy standards for Indonesian-registered entities.
Account closure is processed immediately upon request. Any pending balance is returned to your original payment method (DANA, OVO, GoPay, or QRIS) within 5–7 business days, depending on your payment provider's processing speed.
All disputes follow a three-step process: internal review within 3 business days, escalation to our compliance officer if needed, and final mediation if you remain unsatisfied. We keep you informed at each stage via email.
Your account data is encrypted during storage and transmission. We retain personally identifiable information only while your account is active. Upon closure, data is deleted within 90 days unless Indonesian law requires us to retain it longer.
We reserve the right to update terms as regulations evolve. However, any change is communicated 30 days in advance via email. You can review the updates and close your account penalty-free if the new terms don't suit you.
DANA, OVO, GoPay, and QRIS are our primary payment channels, all processed through certified gateways that meet Indonesian financial compliance and encryption standards. Bank transfers are also available in supported regions.
Prohibited conduct includes fraud, collusion with other players, account sharing, use of automated tools, and any attempt to exploit gameplay mechanics. Full details are in our Terms of Service. Violations result in account suspension or closure.